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Kim Berry  |  Jill Dudley  | Rich Moccardine   |   Victoria Gerdes  |  Jackie Rogers

Qualifications
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Nine years of Customer Service-related experience and training, combined with over a year of experience in dealing strictly with Amazon.com accounts. Exercises excellent communication and organizational skills, and supremely competent in working with strict deadlines. Proficiently navigates Amazon.com’s Vendor Central Web Portal, and is accustomed to working with various software systems including Windows, Office XP, Mac OSX, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, FTP Voyager, FrontPage, and various shipping programs.

Work History
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Poorman-Douglas, Jr. Claims Administrator
Assisted claims administrator in preparation and processing of class-action lawsuits. Handled outgoing statements, response collations, data and document management. Also facilitated smooth communication with various class action participants, including various forms of interstate and inter-department communications.

Canfield Retirement Community
As a Certified Nurses assistant, I learned to respect others timelines, adapt to changing needs and to think ‘on my feet’. Adjusting priorities as situations unfolded was a crucial skill I learned quickly in this position. It was wonderful training for working as a member of a team; I’m proud to contribute this experience to my current work with Pacific Marketing.

Education
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Portland Community College, Portland, OR - Completed courses related to (medical) office administration

Contact Information
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2001 E First Street, Suite 130
Santa Ana, CA 92705
Phone 714-836-7667 Ext 100, Fax 714-836-3618
E-mail: victoria@pacificmarketing.net

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